This document provides MSSPs and Customers comprehensive guidance on uninstalling the CyFox agent for end-customers. To successfully complete the uninstallation process, MSSPs must ensure that they follow the outlined steps to remove all components of the agent from the system.
Using Command Prompt (CMD):
1. Open CMD as Administrator:
Press `Win + R`, type `cmd`, and press `Ctrl + Shift + Enter`.
2. Run the Uninstallation Command:
Use the following command:
bash
msiexec /x "{PRODUCT_CODE}" /qn Password="<PASSWORD>"
```
Replace `{PRODUCT_CODE}` with the actual product code found in the registry.
Example without a password:
bash
msiexec /x {DE05DA50-988A-4655-8427-81555F57D4AE}
3. Locate Product Code in Registry:
Navigate to `Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Cyfox Agent\ProductCode` to find the product code.
Using Control Panel:
1. Open Control Panel:
- Press Win + R, type control, and press Enter.
2. Uninstall CyFox Agent:
Go to "Programs and Features" or "Add or Remove Programs".
Find "CyFox Agent" in the list of installed programs.
Right-click on "CyFox Agent" and select "Uninstall" or Removev.".
Follow the on-screen prompts to complete the uninstallation.
After Uninstallation:
Delete CyFox from Program Files:
Navigate to `C:\Program Files`.
Locate and delete the `CyFox` folder to ensure all components are removed.
This guide ensures the CyFox agent is properly uninstalled using either the command line or the standard Windows uninstallation method, and ensures that residual files are removed from the Program Files directory.