Before you begin, take a moment to review the CYFOX Cloud Architecture and System Entities guide. It explains the system's multi-tenant structure, the roles of MSSPs, Distributors, and Solution Owners, and the relationship between entities like customers and MSSPs. This foundational knowledge will help you understand how licensing and system management function within CYFOX.
Step-by-Step Setup
Step 1: Log In to CYFOX Cloud
Log into your MSSP or Reseller account at cloud.cyfox.com.
Please ensure you have the appropriate permissions (admin or sales roles) to manage customers and allocate licenses.
Step 2: Access the Companies Page
Navigate to the Companies page once logged in.
You must be the Admin user or have sales permission to access this page.
The Companies page will display all clients linked to your parent account.
Step 3: Select Your Client
On the Companies page, you’ll see a list of all clients associated with your account.
As a reseller, you will have visibility over two levels—MSSPs and Customers.
Click the Clients tab to switch the view and select your client.
Step 4: Purchase Licenses
Select the client list from which you wish to allocate licenses.
In the client row, locate the Keys column. You will see two possible options:
Buy License: If the client has no licenses, this button allows you to purchase new ones.
View / Upgrade: If the client already has licenses, this option allows you to view and upgrade them if necessary.
Click Buy License (or View / Upgrade if you're upgrading) beside the selected client.
Step 5: Choose Cloud or On-Prem Licensing
In the license purchase window, you’ll be presented with two options:
Cloud Agents: For cloud-based XDR licenses, which grow with your client’s organization.
On-Prem: For on-premise deployments, offering advanced protection and in-depth visibility.
Select the appropriate option based on the client’s environment and requirements.
Step 6: Configure License Parameters
Quantity: Enter the number of licenses needed.
Service: Choose additional services if required:
SOC as a Service: For managed security services.
Extended Support Plan: For additional customer support.
Remote Installation: If CYFOX is handling the client's installation,
Period: Choose the license duration (1, 2, or 3 years).
Step 7: Review and Confirm Purchase
Review the Summary section, which shows the total cost based on your selections.
Confirm the quantity, service, and total price details.
Check the box to accept the Terms and Conditions.
Click Buy License to finalize the purchase.
Activating the Account with Licenses and Activation Keys
Once you have purchased the licenses, they will be automatically generated and assigned to your client's account. You do not need to generate activation keys manually; they will be provided automatically for each license after purchase.
Step 1: Access the License Details
After the purchase, navigate to the Licenses page under the customer's account.
Here, you will see the generated Activation Keys and License Keys for the purchased licenses, as shown in the screenshot below:
Step 2: Distribute Activation and License Keys
Provide your client with the Activation and License Key displayed in the Licenses section. These keys are required to install and activate their licenses.
Activation Key: Used to activate the licenses in the CYFOX environment.
License Key: Confirms the type and duration of the licenses.
The client needs to use these keys during the installation process.
Step 3: Refer to the Installation Guide
To install the CYFOX agent, customers should follow the detailed steps provided in the Installing CYFOX Agent - User Guide. This guide covers manual and script-based installation methods and provides all the necessary prerequisites, including firewall configurations and installation scripts.
This document will guide MSSPs and customers through installing and activating the agent, ensuring the system is configured correctly and operational.
Additional Information:
If you are interested in learning more about CYFOX's flexible licensing options, including the new Pay-As-You-Go (PAYG) model, we recommend reviewing the "Introducing CYFOX's New Pay-As-You-Go Model: A Comprehensive User Guide". This guide, provides a detailed overview of the PAYG model, including how it works, its benefits, and how to manage licenses dynamically.
Additional Support
If you need further assistance with license purchase, activation, or installation, please email our sales team at [email protected] or our support team at soc@cyfox.